b'VALUE THROUGH INNOVATION EPI-USE Labs grew out of the EPI-USE organisation, creating unique solutions that significantly transform the SAP environment. We are a global company with branches throughout Europe, the UK, the Americas, Australia, the Philippines, South Africa, the Middle East and Turkey. With over 1,550 clients across 49 countries, our 97% client renewal rate speaks for itself.At EPI-USE Labs we have gathered the brightest and most innovative minds in our field. Our team has many years of SAP experience, while our support, consulting and sales teams are seasoned SAP professionals committed to helping our clients get the most out of their systems. In some areas we work in tandem with selected global partners, further evidence of our focus on client satisfaction. WORLD-CLASS GLOBAL SUPPORTOur expertise is backed by world-class support. Our global support team operates in English, French, German, Spanish, Italian, Hebrew, Korean, Afrikaans and Dutch. All software and user manuals are available in English, with the option of German, French and Spanish for the most popular products. Our software includes a problem-solving assistant which equips support personnel with specific information to simulate the problem scenario and ensure a quick resolution. COLLABORATIVE ONLINE PORTALClient Central is our unique online portal, serving not only as support system, but also as central repository for all EPI-USE Labs content and material. All our clients have access to Client Central and can find knowledge base articles, guides and videos, as well as log tickets forassistance. With over 27,000 active users, its a thriving and active online community and an excellent platform for collaboration. CUTTING-EDGE DEVELOPMENTResearch and Development (R&D) lies at the very heart of EPI-USE Labs, and we spend around 23% of our revenue on R&D activities. This single-minded drive helps us develop superior products and provide ongoing product updates. We make sure that our software is not only at the cutting-edge of technological advancement, but is aligned with our clients changing needs on an ongoing basis.'